Since joining the firm in 1999, Heather has served as project manager, market analyst, survey designer, facilitator, and presenter, among other roles. Heather has particular depth in the maritime, tourism, and education sectors, and also leads the firm’s survey design team. She is skilled in synthesizing results of multiple research methodologies into actionable results for clients.

Heather has worked with Alaska and Pacific Northwest ports, destination marketing organizations, the University of Alaska, the Alaska Marine Highway System, fisheries associations, Alaska Native corporations, and a variety of privately held tourism and transportation companies.

Heather holds a bachelor’s degree from Harvard. She serves on the board of the Seattle Propeller Club and volunteers for the Whatcom Working Waterfront Coalition. A native of Bellevue, Washington, Heather lived in Alaska for 12 years and currently resides in Bellingham.